Effective Date: July 17, 2025  

NOVA Platform (“NOVA”) ensures quality service for all transactions processed through our platform. This policy applies to orders placed via restaurant websites or mobile apps powered by NOVA.

No Refunds for Completed Orders

All sales are final once a restaurant fulfills an order, except where required by law.

Disputes with Restaurants

For issues with incorrect, incomplete, or unsatisfactory orders, contact the restaurant directly. If unresolved, email NOVA at support@novatab.com within 7 days of the transaction.

Technical Errors

Duplicate or erroneous charges caused by NOVA’s system will be refunded or credited to the merchant partner if reported within 7 days.

Legal Compliance

NOVA complies with applicable consumer protection laws mandating refunds.

Requesting a Refund

Email support@novatab.com with:

- Name and order number  
- Transaction date and amount  
- Issue description  

We’ll acknowledge your request within 2 business days and aim to resolve it within 10 business days.

Contact Us. To ask questions or comment about this Refund Policy and our privacy policies and practices, you may write us at info@novatab.com or contact

Nova Platform Inc.
6101 Bollinger Canyon Road,
Suite 362 San Ramon,
California, 94583
info@novatab.com

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