Built with human oversight, audit trails, security controls, and enterprise governance from day one.
Four principles
How Nova's AI is governed end-to-end.
Data governance
Guest data is partitioned per brand. PII is encrypted at rest and in transit. Customers control what trains shared models - opt out at any time.
Model evaluation
Every model has a test suite, a benchmark, and a regression gate. We measure before we ship. Performance and bias metrics tracked over time.
Human-in-the-loop
Voice AI escalates ambiguous orders. Vision AI alerts managers - it doesn't take action unsupervised. Manager Copilot recommends, the manager decides.
Audit & explainability
Reporting AI cites sources. Manager Copilot shows its work. Every AI decision is traceable to its underlying data. Full audit log of AI actions.
Bias testing
AI upsell, scheduling, and pricing models tested for unintended bias across guest demographics. Tested before deployment and continuously in production.
Defined boundaries
Clear scope for what each AI capability can and cannot do. Voice AI doesn't authorize refunds. Vision AI doesn't take disciplinary action. Manager Copilot can't modify financial records.
Customer data & AI
Your data powers your AI. It does not train your competitors.
Nova uses restaurant data responsibly, securely, and transparently. Every AI model is designed to improve your operations while protecting your guests, your brand, and your business.
By default
Your dedicated AI models use your data only - including your menu, guest history, prep times, labor patterns, and store operations.
Your data is never exposed to other Nova customers and is not used to train a competitor’s restaurant experience.
Aggregated and anonymized signals may improve shared benchmarks, but never include PII, guest identity, or brand-identifying data.
You stay in control - opt out of shared model contributions without losing access to your dedicated AI capabilities.
For enterprise customers
Dedicated AI deployments available for brands that require strict tenant-level isolation.
Custom AI governance terms can be included as part of MSA and procurement review.
Model evaluation, audit, and testing documentation available for enterprise security and compliance teams.
Where Nova AI runs
AI built into every part of restaurant operations.
Nova is an AI-native restaurant operating platform that brings Voice AI, Vision AI, Reporting AI, Marketing AI, AI Upsell, Labor Optimization, and Manager Copilot together on a single data layer. The result is faster service, higher revenue, lower operational costs, and better decisions across every restaurant location.
See how Nova uses Voice AI, Vision AI, Reporting AI, Marketing AI, and AI Agents to help restaurants increase sales, reduce waste, and operate more efficiently.
