"One guest profile that follows every touchpoint. We finally have a single loyalty balance across app, web, kiosk and POS - and our IT team is shipping features instead of firefighting integrations."
VP of IT · Enterprise chain customer
The challenge: a fragmented technology landscape
Before Nova, the operator's digital stack included Punchh for loyalty, Olo for online ordering and catering, OneSignal for push, Radar for geo-location, iOS/Android apps from a separate vendor, and Numeron as the middleware holding it all together. Loyalty lived in one tool. Digital orders in another. The POS held the transaction. None of them shared a unified guest profile.
What Nova consolidated
Nova replaced the entire digital surface - mobile app, online ordering, loyalty, promotions, catering, and the unified guest profile - with one platform. The middleware layer disappeared. Voice AI joined the mix to recover missed phone and drive-thru orders. The expansion path includes POS, KDS, kiosk, inventory, and back office over the next 24 months.
The unified data layer changed what was possible
With every channel running on the same data layer, personalization actually personalizes. A guest earns at the drive-thru and redeems on mobile. AI-driven upsell is calibrated to past behavior at every touchpoint. Reporting AI answers cross-channel questions the operator's previous Power BI stack couldn't reach.
Operational results inside the first 90 days
Voice AI recovered 18% of previously-missed phone and drive-thru calls at an average of $42 per call. Single loyalty balance across app, web, kiosk, and POS eliminated reconciliation overhead. The IT team stopped maintaining the Numeron middleware entirely.
See what Nova would consolidate in your stack.
20-minute walkthrough. Bring your existing vendors; we'll show you exactly what moves to Nova and what stays. Plus the free kiosk offer is still live.
